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Delivery Policy

In this policy “we/us/our” means Secret-le-Chic Interior Creations.

Secret-le-Chic Interior Creations will make every effort to have orders dispatched within 48 business hours, of

payment(s) clearing, providing goods are in stock.  If there is an unexpected delay you will be contacted.

Standard Sized Orders:

• All Standard sized orders are calculated by Australia Posts calculator (via weight and postcode plus an additional $1.50 for registered post. 

• Deliveries can be sent via Regular Mail for orders under $30.00 please enter REGULAR in the coupon section during checkout (Secret-le-chic Interior Creations cannot be held responsible for any loss or damage for orders sent via regular post).

• Orders above $30.00 will be sent via registered mail or our nominated Courier depending on the delivery location.

• Orders may be received in split deliveries on some occasions.

• Deliveries are made during business hours and will need to be signed for. If there is no-one home, the parcel will be taken to your local post office (or the courier will hold the parcel at their depot) and a calling card will be left advising you of this.  Holding times vary so please contact them immediately to arrange pickup.  If orders are not picked up within the time frame they will be returned to Secret-le-Chic Interior Creations.  Customers may incur added postage fees and/or out-of-pocket charges to redeliver

• Delivery time can vary between 1-10 days

Insurance:

• Express Post Satchels are traced but no extra insurance is provided;

• Registered Post extra cover to the amount of $100;

• Courier insurance covers to the amount of $1,500.

Note:  We highly recommend that customers request a quote for additional insurance from the standard

insurance provided and insurance does not cover late deliveries.

Furniture Deliveries:

• All furniture, heavy or bulky orders will require that you contact us prior to ordering to obtain a quote for delivery charges by our chosen transport carrier. (Please provide your name, email address, the product SKU No and/or product description, delivery suburb and postcode).
• Contact will be made within 48 business hours with a quote for delivery costs.
• Once acceptance of total order (including delivery charges) has been received an order will be setup online and payment will be required before orders can be processed. 
• Customers are responsible to be on site for delivery and assist with unloading goods.  We highly recommend customers arrange or request insurance (at an extra cost), because although we take care with deliveries, we cannot be held responsible for loss or damage that occurs during transport.

• Delivery time can vary from 2-6 weeks.

 These delivery times will be dependent on:

•  payment(s) clearing;

• delivery suburb and postcode;

• goods being in stock.

IMPORTANT: All deliveries must be thoroughly checked for damage caused in transit prior to signing, otherwise if the parcel is signed for and transit damage is evident, insurance is voided.

If an order is required urgently please contact us.  We will contact you within 24 business hours to advise whether it is possible for the order to be sent any earlier and if any additional costs will be charged for this service.